- sent messages addressed at the first person (the language of responsibility), focused on what the transmitter is feeling and on the speaker’s behavior, preventing so the defensive reactions in communication; the communication process is more complete, it can be communicated emotions and describe behaviors without making evaluations and attacks to the person.

- be spontaneous in expressing personal opinions, try not to impose your points of view. Manipulation is a form of communication which is transmitting the non accepting message and disbelief in the taken decisions.

- listen carefully, the active listening is a way to listen and respond which brings to an improvement of mutual understanding and to overcoming the obstacles in communication. The empathetic communication contains messages of understanding, compassion and affection for the speaker.

- avoid stereotypes and prejudices because they are leading to negative opinions about others, they are the cause of some actions and negative emotions, are taking to discrimination, violence and genocide.

- leave the speaker the possibility to make a negative evaluation of their actions or attitudes, criticism does not necessarily lead to changing the other persons.

- use messages which will help the speaker in finding alternatives, possibilities to solve a certain situation. Often the advice is perceived by the other person as an insult over his intelligence, as a lack of trust in the capacity of the person to solve his own problems.

- avoid threats, insisting in applying a punishment for solving a problem / situation will generate negative feelings.

- avoid moralization, this causes anxiety feelings, stimulates resentments and block the honest statement of the other person.

- give proof of equality, the superior attitude may cause the forming of a faulty communication relationship, encourages the development of conflicts. Equality means unconditional acceptance and respecting each person, no matter the culture level or professional training.

- be aware of the sentimental factors, trying to convince through logical arguments or logical evidence may lead to frustration, it can even block the communication.

- ask for more information, ask open questions, one at a time, these are giving the speaker the possibility to open to you, in order to explore the thoughts and feelings, he is convinced that you are interested in what he says.

- use paraphrases, it is a communication method which has its role in clarifying the message, to easily communicate the needs. But do not use it too often.

- give the possibility to explore alternative solutions by using the brainstorm, by using reflective listening, talking possible results of choosing one of the alternatives, obtaining a commitment.

- use the diversion / deviation tactics if you wish to change the course of the conversation to the concerns of the person to your own concerns.

- use verbal confirmations, visual and non verbal, like the sounds which make the speaker to understand that you are listening to him with interest and respect.

- read the body language, focus on the key factors: face expressions, eyes expressions, the voice tone, the gestures, etc.

- ensure the necessary comfort while communicating.