Empathic communication – is aimed at understanding of the intellectual and emotional speaker, his frame of reference adapted to his way of looking at things. Empathic communication is governed by generating an atmosphere of cooperation by focusing on psychological factors and less on the logic of a communication, it’s the onlyone which can ensure a proper understanding of a situation messaging with emotional or hidden motivations.




Interpersonal communication  and business communication system creates powerful tools for continuous adjustment of structure and organization processes to changing conditions. In this context, the basic role of managers is to develop and maintain live communication system designed to support its implementation strategy of the organization.
Manager’s job entails both through interpersonal roles and the roles of information and decision.
Interpersonal roles – of representation, leadership and liaison person – are reflected by:

-         interpersonal communication and business communication for representing the organization to subordinates;
-     motivating and influencing subordinates;
-     create and maintain links both inside and outside the organization.
Informational roles – monitor and disseminate the information and spokesman – is achieved through:
-          seeking and receiving from different sources the information necessary for understanding the internal processes of the organization and its operating environment;
-          transmission of information within the organization and outward;
-          The action to be spokesman of policy, actions and performance of the organization.
Decision-making roles – entrepreneur, do the failures, responsible for allocating resources and negotiating – are met by:
-          initiation of activities, strategies and tactics that lead to change;
-          identifying significant disturbances of development activities and expressing corrective actions;
-          making important organizational decisions or approving the allocation of resources to achieve objectives and ensure the acceptance and implementation of these decisions;

-          Discussions and negotiations that are involved in achieving the objectives that falls within the responsibility of the manager.
Practical purposes in which the manager communicate shall result from the roles he plays in the organization, in meeting that he will be based on the following communication functions:
-          For information – Organizations need to involve and interact with the environment in which they operate in exterior but also with the components inside between parties and between people. Manager is faced with two kinds of monitoring information: external information – sent and received through marketing activities like advertising, purchasing, and public relations and so on and internal information – which flows through formal and informal channels of communication.
-          Controls and training – these functions of communication refers to how managers and departments get ensured that people continuously work towards achieving organizational objectives. Decisions and policy directions ensure the organization managers alignment, consistency in practices and procedures, accuracy and completeness of the tasks of work. They are also important in shaping and developing new employees and keeping the Intercorelation of individual activities.