-          Persuasion, coaching and polishing – these functions are performed by specific ways of controlling the behavior of information and organization of all the members.
In general, regarding the functions and roles of a manager within the organization, negotiation, communication as a form of management, they should take only a style of collaboration. The manner they reach to a consensus in solving conflicts within the organization depends on the attitude and behavior of the communication manager and hamper communication, so the default productivity.




Regarding the written communication of the manager, it can be defined several managerial styles of writing, namely: asset or liability, personal or impersonal and colored or colorless.
-          Active style – is used in situations where the manager has the power to write the recipient’s superior and ask him to do something (as provisions) is also currently used in cases where the manager must send a refuse to subordinates.
-          Passive style – is without force and, therefore, is indicated in negative situations or who is writing has a lower hierarchical position to that person who the read. In these cases it’s indicated to avoid the imperatives for not leaving the impression those provisions are given.

-    Personal style – is calling for a warm conversation, close.
-    Impersonal style – with a remote tone and non-involvement, it is used in situations where general information or negative messages are transmitted.
-    Colorful style – may increase over the impact of a message but, used in inappropriate circumstances, may give the impression of silly or incompetent. It is sometimes used in the transmission of good news or for conviction, with an optimistic tone.
-  Colorless style – is often adopted in current business writing and also in writing where sensitive issues arise. It is generally combined with passive and / or impersonal style.
Of course, managers’ ability to communicate effectively (both written and oral) is not about only the company’s internal environment (ability to receive proposals for staff, for you train, motivate and persuade them to engage in actions to achieve performance, so on…), but also requires the ability to:
-          receive customers’ wishes;
-           inform about the prestige enjoyed by the enterprise market;
-          Identify terms of public opinion.

As a conclusion for this article about interpersonal communication and business communication, you can observe that communication it’s the most important tool that human being owns. The way you use this tool can bring you lots of advantages but also disadvantages. That’s the reason for why, an important person especially the manager, must be truly trained in interpersonal communication and business communication for representing the company in inner but also external levels.  Possessing the skills of an effective communication, good luck and success it will be on your side.