Communication is the process of sharing thoughts, ideas, and emotions with others, and having those thoughts, ideas, and emotions understood. You need a sender, a message, and a receiver for a communication to take place. Communication is very important in any area. Either you are with friends, with family or with colleagues at work, communication is the way through which you bond or relate to someone. Nowadays in big companies, communication skills is a must. In any area of expertise you come across people, so communication skills is a great plus. Negative words on the other hand affects good communication. Your choice of words when interacting with co-workers, managers, and customers is vital.

When you speak critical or negative words, the effect can be long lasting. Positive words and interactions, instead, increase workplace productivity. Some negative words addressed to somebody can make your day at work, hell. You don`t know how that person can react, it could become a fight, it could cause problems at work, it could cost your job if you exaggerate. Engaging in character attacks and name-calling tends to destroy relationships over time. This is especially the case when someone speaks with criticism and contempt, and then the other reacts with defensiveness and stonewalling. A great way to keep the bad words for yourself is to think about how you feel and respond when someone criticizes you repeatedly, especially when the person attacks your character. Perhaps the person accuses you of being lazy, irresponsible, stupid, or a liar. Nobody likes criticism and especially said on a bad tone. The attitude of contempt shows through the words, tone of voice, and facial expression.

People who feel criticized may react in different ways. You never know if  the calm guy who always helps everyone can act destructively, possibly with critical comments about the original speaker or by lowering the quality of his work. As negativity and conflict develop, relationships disintegrate, affecting others in the workplace, and the unhappiness may go home and affect relationships there. In extreme situations, a person reacting to criticism may engage in workplace sabotage or violence. After a bad day at work, your family can suffer. The nerves from work can easily be unloaded at home. Work gossip and backbiting occur frequently. You may engage in these types of communication without realizing how harmful they are.

Backbiting refers to speaking in a negative, spiteful, or defamatory way about a person who is not present. Even if the words are true, the motive, intent, and effect are destructive, causing disunity, whether or not the person talked about finds out or not. Eventually everything comes up to surface and then the atmosphere at work is going to be tensioned. Gossip involves spreading personal or sensational information that may or may not have some basis in truth, but which is often inaccurate or incomplete. People usually, when they know something interesting about another person,  are  tempted to share it with others to draw attention to themselves. It`s best to try at work to keep your mouth shut when it comes  to other people. Taking a neuter attitude can save you from many problems.