Starting from the criteria of face-to-face communication, which is 93% governed by nonverbal elements, offers the perfect opportunity for quick feedback to those involved. More, it offers a variety of coded messages that are communicated at various levels in ways as varied. Providing power to overcome selectivity, the candidates can not change the channel of communication. But let’s see how it works however in real business situations.

As I said before, one of the advantages of face to face communication is to provide feedback. By reading the feedback, the businessman can continuously adapt their behavior to meet the needs of “special” person in front of him. As an example of the importance of receiving this feedback, those who work in insurance must be open to this process when making a presentation. Instead of being too involved in its presentation to the prospectus delivery process, they should find out what he thinks. And for this they must stop their approach, to look and listen. No wonder we have two ears and only one mouth! When you listen to the prospectus, you should look at his body language.

Signals that betray the lies!

Another important aspect in business nonverbal communication area it’s finding the index that reveals the lie. Are professions such as medical doctors, nurses that are comforting to be identified regardless of diagnosis. Same happens in diplomacy, in law, politics or business. Many of these people learn to control and greatly reduce their behavior that would indicate discomfort of all kinds. The vast majority of people do not perceive, at least consciously, such signals, maybe only ones who have a good intuition or a proper trial. Here are some indicators of deceit, they were discovered by analyzing body movement following: a decrease the frequency of hand gestures, but an increase in hand-face contact (nose to achieve, cover mouth, playing with the hair or reaching the eyebrows, pull the ear lobe), increased movement of change of posture (a person who is not state), use the obstinacy of a single hand movement, which seems to remove the responsibility of the person. Of course, there are other variations of facial expressions almost invisible, which, when they are identified may be some of the best indications of deceit.

Now, I’d      like to share with you another powerful precept of mine regarding the business nonverbal communication especially in sales area. The business nonverbal communication in sales area can notice if the prospectus is impatient, skeptical or enthusiastic and interested during the presentation. From where it appears the beauty of nonverbal communication in sales?

The prospectus provides you with all these non-verbal information without being aware of them. If he makes frequent eye contact, lean back to listen and leaning forward to speak, will probably respond positively to your sales presentation. But when he is impatient, playing with objects, he seems anxious; for sure he is not interesting to submit. The sale is retained for training of persons responsible for observing any kind of negative behavior that may lead to loss of sales. For example, those people who work in insurance, one of their challenges is to treat all persons differentially encountered. Therefore, depending on the type behavior that you find they have to be trained in identifying nonverbal elements for these types and more importantly it’s how to approach them to be successful.

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