Over Communicate
Data Management
The way an organization behaves has drastically changed in the last 20 years. With the advent of new technologies like e-mail, blogging, internet, instant messaging and texting, the requirement for writing and reading data has increased substantially. Handling of such vast pools of data requires newer data management methods which would maintain the data quality and also allow easy retrieval of the same. Development of such methods is a major administrative challenge. The challenge which is faced by the management is that of tapping the useful, value producing content out of this pool. Certain interesting facts associated with this data ocean are:
Out of the entire stored data, only 5% is critically responsible for producing value to the organization.
Huge amounts of time, space and attention gets unnecessarily consumed by this irrelevant data. In the process, useful content gets lost in the background and does not get its deserving priority.
Clearing Misconceptions
There is a traditional belief that more information will provide greater understanding. But, the truth is that if this information is not concise and clear, it will only appear vague. This is very much similar to a garden of weeds. Not each and every data is useful. The task of filtering out content from data has become extremely important nowadays because of useless data flowing all over. Buying a tool for managing content cannot guarantee success to your organization. This is because a major part of the data is good for nothing. This causes a number of disadvantages to the organization like:
- Communication gap being formed between the client and the organization as the requirements are not precisely clear.
- Communication gap occurs between the employers and employee of an organization as they are not sure of what is expected from them.
What Can Be Done?
An altogether separate discipline exists which measures the effectiveness of a process. In today’s information age, we need something which will lay down the guidelines for effective management of content. Genuine and innovative management thinking is required for conceptualizing such quality procedures. Technology has provided us with tools for collecting mass amount of data as per our requirements. Without exaggerating, it can be said that, technology is partly responsible behind why people over communicate today? It is high time that we focus our attention on the growth of managing “information” now.
A paradigm shift has to occur now if it is desired that we do not over communicate anymore. Earlier organizations used to think that, the amount of value created is directly created to the amount of goods being produced. But, it is high time that quality is inculcated in every business culture now.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
Communicate In a Team
Handling Communication Barriers within a Team
Communication barriers are formed between team members when they fail in the task of distinguishing between different communication channels which are employed for speaking, such as individual’s feelings, opinions, facts and personal values.
Facts: Something which has no reference to emotions and has truly taken place.
Feelings: Subjective reaction of a person towards a situation without enough reasoning.
Values: Important ideals that a person always follows. They are entirely specific to a particular person and may change from one person to another.
Opinions: Beliefs based on the perception of a situation by one’s mind. They are nowhere related to anything which has absolute certainty.
Overcoming Communication Barriers
The effectiveness with which the members communicate in a team has a huge bearing upon the team’s effectiveness which in turn affects the organizational performance, ultimately leading to personal success. The following tips can be utilized for overcoming the common team barriers:
Unproductive Conflicts: It must be ensured that conflicts within the team are productive. If the differences are resulting into better solutions and outcomes, you know that you are on the right track. Stay away from challenges which focus on negatives and do not offer any solutions.
Fuzzy Outcomes: The team should be very well aware of what is expected from it. Fuzzy targets often lead to nothing when it comes to delivering results. The outcomes should be made as measurable and as specific as possible.
Individual Agendas: Each team member should be committed towards achieving the team goals prior to anything else. A reward program which focuses on team performance can act as a stepping stone for this cause, as shifting one’s focus from individual interests is not that easy.
Avoiding Risks: For achieving unprecedented results, the team is required to leave its comfort zone and strive for greater excellence. An organization supported reward scheme which encourages innovation will lead to this type of calculated risk taking attitude being developed. If the organization culture is something which is bent upon finding faults, such kind of innovative attitude will be always suppressed.
Leadership: The team leader should be someone who is respected by one and all in the team and he/she should be having natural leadership, risk taking and decision making abilities.
These tips when coupled with an effective way to communicate in a team will lead to developing a communication environment where each team member learns as well as grows with each passing moment, thereby coming closer towards achieving the shared objective of the team.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
Tips on How to Communicate In a Team Environment
Each idea should be validated properly by facts, statistics and explanations so that their acceptability increases.
Proper selection of words and body language is essential for getting the point across effectively. Proper eye contact, posture and confidence should be maintained while speaking.
Adding a bit of humor to the discussion can greatly increase the effectiveness of team communication as boredom gets thrown off the air through this.
Public criticism of one's ideas should be refrained as this might make the team member feel humiliated or offended. Hence, it is important that the idea of each team member is properly respected in the initial forum.
It is extremely essential that one is well adept with how to communicate in a team environment, as these skills will help them in building harmonious relationships within the team and work towards achieving the team objective successfully.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
How to Communicate In a Team Environment
Relevance of Communication between Team Members
Mostly, all of today's organizations have separate teams dedicated towards each of the project that they are working upon. The size of the project decides the team size. It is essential that each team member shares project related information with each other so that they are well aware of their responsibilities and roles. Effective communication between team members, coupled with trust, mutual understanding and confidence, leads to successful execution of the project.
Developing Skills for Communicating Effectively With Team Members
Basic manners, open mind and professional etiquettes forms the basis towards developing good communication skills. The following tips will help in doing this:
Respect each and every team member, irrespective of the position that you hold.
Have discussions within the team for thoroughly understanding the targets and requirements of the project. These discussions will further help in solving everyone's queries and doubts and helps in keeping everyone updated with the latest project issues.
Each team member should have a well-defined role so that any kinds of rework and confusion are avoided.
Suggestions and opinions of each team member should be given equal importance. Effective listening is an important skill in this aspect. The opinions should be backed by logical reasoning.
You should behave and speak in a polite way, all the personal misunderstandings and differences should be sorted out and achievements should be properly appreciated.
Express proper gratitude when someone praises you, be friendly with other team members and provide help to them whenever required. Such environment will develop a healthy environment within the team.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
Failure to Communicate
Principles of Interpersonal Communication
For one to be a successful communicator in personal as well as business lives, it is very important that we understand the viewpoint from the shoes of the other person as well. Empathy and prior understanding of the state of the possible reception of the sent message will also help the cause. The sent message should be concise and clear and proper feedback should be taken from the receiver for understanding whether the effectiveness of the message. The following principles will help in making the message more effective:
Avoid complications in communication by concentrating on only one thought while sending a message.
Not all people perceive the sent message in the same way. Hence, proper words must be chosen.
Avoid cluttering up of words by sending across a concise, specific and clear message.
The non-verbal part of your communication should further support the gravity of your verbal message.
Respect the fact behind us having two ears and one mouth. People who do not take listening seriously have to often face a failure to communicate. For becoming an effective listener, one needs to listen attentively, with open mind and understand the feelings behind the spoken words as this will help majorly in retaining the message.
Types of Failure
Communication is concerned with developing, sending, gathering and interpreting messages. At the same time, it should also be ensured that the sent message has been received properly. Whenever a deviation occurs in the above chain, a failure to communicate occurs. The above principles give us an understanding about the various necessities of effective communication at personal level. At the business level, communication failure occurs in the following forms:
Human Failure: This occurs when departments or individuals fail to communicate effectively leading to increased absenteeism, increased staff turnover, increased staff frustration, loss of team synergy and alienated staff.
Executive Failure: This occurs when communication is found delayed, faulty or lacking in ability to trigger events, leading to increased customer complaints, co-ordination loss and losing the department's or company's direction of action.
Allocative Failure: Lack of enough intelligence and information transfer about the firm's market causes this failure, leading to insufficient resources being allocated, staffing and stocking problems depending on the demand and supply conditions.
Hence, for being successful at the personal as well as professional level, it is imperative that we avoid the failure to communicate. Communication should occur two-way with proper focus, understanding of differing perceptions and emphasis on telling as well as listening.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
Communicate and Internet
An Effective Internet Business Website
A website is a place where an individual, a community, or an organization communicates virtually with the rest of the online world. Whatever may be the case, for increasing the communication effectiveness of your site, the following parameters are important:
- The content of the website should cater to different kinds of audiences.
- Consider what things will increase the communication effectiveness of the website as this will ultimately help in making the site popular.
- Consider each page as important and carefully devise the message that is to be conveyed by each page.
Leisure Communication
More and more people are coming to the internet arena to communicate with strangers as a leisure activity with the help of e-mail applications, instant messaging and online chats. As there is no personal interaction in this case, this has lead to a widespread debate about the advantages and disadvantages of this phenomenon.
Advantages:
1. Increased Interaction: Interaction with friends as well as family members has increased leading to increased intimacy in spite of the geographical barriers, in these relationships.
2. Decreased Inhibitions: Less outgoing and personable people take to the internet as they enjoy its anonymity, decreased anxiety and status neutralization for fulfilling their communication needs. People come here to communicate and internet provides them with a platform where they can open up for sharing their true feelings. Internet communication removes the vulnerability element existing in personal communication on account of one being judged in that case.
3. Increased Opportunities: Disabled, isolated and shy people use the internet for having relationships as there is no physical aspect involved in this form of communication.
Disadvantages:
1. Decreasing Level Of Social Interaction: The absence of physical aspect in internet communication increases the risk of people harming others because of the web's anonymity. When this occurs, the offended individual might feel lonely because he/she may not have enough people to fall back upon.
2. Reduced Family Communication: As people spend more and more time on the web, communication within the family as well as with friends decreases leading to a sort of social isolation.
3. Reduced Conflict Resolution Skills: Whenever a conflict occurs while communicating over the web, one can just simply log off and go away without sorting out the issue. This leads to inability in solving conflicts that occur in real life. When such issues occur in real life, they do not think that it is necessary to communicate and internet furthermore provides them with a way for escaping problems.
There is a widespread debate going on that has today's generation become addicted to the internet? Hence, one should seek a proper balance between the time spent in the virtual world and the real world.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
Ways to Communicate Negative Feelings
Differentiating Feelings from Beliefs and Thoughts
Negative emotions are an integral part of the way humans interact. Expressing these properly forms the basis of all interpersonal relationships. In the process of blurting it out, we tend to hurt our friends, spouse, children, or fellow workers. One should always try to abstain from sudden violent rage as it may lead to name-calling, using sarcastic comments or ridiculing others, for purposefully hurting someone. The worst thing happens when these feelings remain inside you without ever finding a vent.
Thoughts are also quite similar to this. One's reaction comprises of feelings as well as thoughts. But, feelings are a form of emotions and beliefs, thoughts, convictions and interpretations are not. Negative emotions need to be expressed after dulling the sharp and harmful edges which allows us to overcome them also. Hence, it is important that you find ways to communicate negative feelings rather than thoughts as only then you would successfully overcome them.
Tips for Expressing Negative Feelings
- Feelings should be expressed productively.
- Others should be confronted with respect when their behavior is bothering you.
- Don't let feelings to build up so that bigger problems can be avoided.
- Don't attack the other person's self-esteem while expressing negative emotions.
- Precisely clarify what you are feeling.
- Communicate in a way which will make the person ready for listening rather than making him defensive.
- Make the expression more impactful by looking at the person who you are talking to.
- The tone of the voice as well as the facial expressions should be consistent with the emotions which are being expressed.
Using Proper Statements
There are two kinds of statements which hold a special place amongst the various ways to communicate negative feelings.
- I Feel can be used in simple and clear situations where the intention is to express your feelings without hurting someone's self-esteem. The spoken statement should precisely convey what you felt when the other person had done something.
- I Messages focus specifically on your feelings and are employed in complex situations where it is important that someone accurately understands your feelings. They consist of four main parts:
1. When: Describe the behavior of someone in a non-judgmental and non-blameful manner, which has offended you.
2. I Feel: Express your feelings before they build up.
3. Effects Are: Describe your reaction to the person's behavior.
4. I'd Prefer: Let the other person know about he/she should have rather done.
One should always remember that relations are an important part of one's life. Hence, never mix your past confrontations with the present well-being of your relations. Unnecessarily going to the extremes is not going to bring any good. Hence, honest and calm communication holds the key to successfully implementing all the ways to communicate negative feelings.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
What We Have Here Is a Failure to Communicate
Communication Gap
It is often found that a huge gap exists between the understanding of employees and employers about their roles and function towards the company's objectives. They fail to understand that they need to work in concordance towards a common aim for achieving their objective. Meetings concerned with performance reviews are an occasion where the managers inform the employees about the expectations from them but the point does not drive home always.
A recent survey suggests that only 20% of the workers believe in the effectiveness of these performance reviews whereas an overwhelming 66% of employers think that these meetings are an important tool for performance improvements. What we have here is a failure to communicate effectively.
Reasons behind the Failure
- Limited transparency from the employees' point of view towards the performance review process.
- Unclear communication from the employer's side due to insufficient importance being given to employee perception while carving out the strategies.
- Insufficient discussions being done in these meetings as well as insufficient frequency of these discussions.
Remedies
- Always understand the perception of your audience, the employees in this case. This is often ignored leading to the workers producing something entirely different than what was expected. What we have here is a failure to communicate the specific tasks of the employees.
- Understand the individual expectations before laying out the objectives of the group as a whole.
- Be open and generous while communicating with the employees if you want them to be this way too. This will not only lead to more ideas being generated but will also develop a friendly air between the policy makers and the implementers.
- The differences that exist between disciplines, roles and experiences when communication has to be done between various different departments. Usually each department has its own perspectives and interpretations, which may or may not be aligned with the general culture of the organization. If they are not, the departmental results may totally be out of sync with the organizational expectations. What we have here is a failure to communicate between different departments and gaining the required insight of their perspectives.
- The communication practice that is followed in an organization is largely dependent on the culture and tolerance filters employed by the employers. Some important questions in this regard are: Will your message be embraced or ignored? Is an uptake by the employees encouraged after the employers deliver their message? The delivered message should reflect respect and value towards all the business areas of the organization.
Communication failures are bound to occur at some time or the other. But, it is entirely the duty of the organization stakeholders to tackle the associated challenges successfully.
Published by admin, on Oct 14 2008, in the categories: Uncategorized
Communication
For many people communicating their ideas in a clear and understanding way is difficult, but there are many tests or classes they can attend in order to improve their communication skills. Communication is best achieved through simple planning and control. Most conversations sort of drift along; in business, this is wasteful; as a manager, you seek communication rather than chatter. Here are some tips on how to have total control of what your communicating: you must make your message understood, you must receive/understand the intended message sent to you, you should have some control over the flow of the communication. Thus you must learn to listen as well as to speak. Those who dismiss this are already demonstrating an indisposition to listening. If you do not explicitly develop the skill of listening, you may not hear the suggestion/information which should launch you to fame and fortune. This can very well work in a class at school, in an office or in a group of friends.
In communicating not only what you are trying to communicate is important but also the way you are interacting, your voice(how you say, it`s as important as what you say ), your body movements have a code of their own (in essence, your body movements express what your attitudes and thoughts really are) and also your appearance (first impressions influence the audience's attitudes to you dress appropriately for the occasion.). As with most personal skills oral communication cannot be taught. Instructors can only point the way. So as always, practice is essential, both to improve your skills generally and also to make the best of each individual presentation you make or even in a simple conversation with friends.
Published by admin, on Oct 08 2008, in the categories: Uncategorized